Emails are great, but they tend to get lost or buried in the inbox, so we came up with a chat plugin for VTiger. It allows you to create channels, private & group chats. It’s very easy to use – slides out/in without closing your active page. Chats can also be linked to any record in the CRM and the history can be viewed from the linked record.
It basically replaces the need for skype or any other chat software you might be using. It’s very similar to #Slack.